Contact UK Business Bank Accounts

Email us

The address for everything is hello@ukbusinessbankaccounts.co.uk. It reaches Chris directly: there is no ticketing system, no support team and no auto-responder. Plain text is fine. If you are reporting an error, include the page address and, if you can, a link to the source that shows the correct figure. That lets us check and fix it in one pass.

What to contact us about

• Corrections. A fee, rate, date or eligibility rule that is wrong or out of date. The editorial policy explains how we handle corrections and when we note them on the page.
• A change in an account’s terms. If Monzo or one of the providers in our comparisons changes a fee, a plan or an eligibility rule and we have not caught it yet, tell us. Reader reports are often the first we hear of a change.
• A referral reward that did not match what we describe. We cannot chase it for you, but if the terms Monzo showed you differ from our referral page, we want to know so the page can be fixed.
• Questions about the guides. If something on a page is unclear, or your question is not answered in the FAQs, ask. If the answer is useful to others it usually ends up on the relevant page.
• Broken links or bugs. Especially in the tools and calculators.
• Privacy requests. Access, erasure or any question about the small amount of data the site handles. The privacy policy sets out what that is.

What we cannot do

This site is independent of Monzo and of every other provider it writes about. We have no access to any bank’s systems. In practical terms:

• We cannot see your application, its status or the reason for a decision.
• We cannot see or change your account, balance, pots, cards or plan.
• We cannot pay, chase or check a referral reward. Monzo pays it once all four steps are complete, under its own rules. If yours has not arrived, the people to ask are Monzo.
• We cannot unfreeze an account, reverse a payment or help with a fraud case. Contact Monzo straight away for any of those.
• We cannot give financial advice or tell you whether a particular account is right for your business.

Contacting Monzo

For anything about an application, an account or a referral reward, go to Monzo directly. If you are already a customer, the quickest route is the help section in the Monzo app, where you can chat to support. Monzo describes its business support as 24/7 in-app chat, phone and email. If you do not have an account yet, Monzo’s help centre answers most sign-up questions.

The is Monzo Business safe page covers who regulates Monzo, deposit protection and what to do if something goes wrong. If you are not yet a customer and want to know whether you qualify, the eligibility page covers Monzo’s published criteria, and the guide to opening an account covers what to have ready. For the details of Monzo’s referral rules, see its business referral scheme terms.

Response times

One person reads this inbox alongside running a business, so expect a reply within a few working days rather than a few hours. Corrections get priority: if you report a wrong figure with a source, we aim to check it and fix the page within a few days, and we will tell you when it is done. General questions may take a little longer. If you have not heard back within a week, a spam filter is the likely culprit, so please send it again.

Why there is no contact form

A form would mean storing what you write on a server, adding spam protection that usually involves a third-party script, and holding your message somewhere other than an inbox. Email avoids all of that: your message goes to one mailbox and is deleted when it has been dealt with, and you keep a copy. The privacy policy describes what happens to the emails we receive.

We are not on social media in any official capacity, and we do not take sponsored posts, guest posts, link exchanges or paid placements of any kind. The how we make money page explains why.